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Privacy Policy 

GREY STAR JEWELLERY PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.greystarjewellery.co.uk (the “Site”, "We").

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PERSONAL INFORMATION THAT WE COLLECT.

When you visit the Site, we will collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, information about how you interact with the Site.

We refer to this automatically-collected information as “Device Information.”

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We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.                                          For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.                                                                          

  •  “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider,     referring/exit pages, and date/time stamps.

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  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the .

To opt out of being tracked by Google Analytics across all websites, visit : http://tools.google.com/dlpage/gaoptout

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Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit/debit card numbers), email address  and phone number.  We refer to this information as “Order Information.”

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When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

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HOW DO WE USE, STORE & SHARE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for delivery of your orders and providing you with invoices and/or order confirmations).  

Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products, services & offers.
We use the Device Information that we collect to help us screen for potential risk and fraud , and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

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GDPR.

In accordance with General Data Protection Regulations (GDPR) , if your are a resident of the European Economic Area (EEA) we process information under the following lawful practices :

  • Your consent ​

  • The performance of the contract between you & the sight .

  • compliance with our legal obligation .

  • to protect your vital interest .

  • To perform a task carried out in the public interest .

  • For our legitimate interests which do not override your fundamental rights & freedom.

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In line with GDPR you have the right to access the personal information that we hold about you , to ask for it to be corrected, updated or erased .

Please contact us to exercise these rights .

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Our website is powered by Wix.com . Wix.com provides us with the online platform to enable us to sell our products to you .

Your data may be stored through wix.coms data storage , databases and wix.com applications . They store your data on secure servers behind a firewall.

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Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

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All direct payment gateways offered for use by us or Wix.com adhere to the standards set by PCI-DSS as managed by the PCI security standards council, which is a joint effort of brands such as Visa , MasterCard and American Express.

PCI-DSS requirements help ensure the secure handling of Credit Card information by our store and its service providers.

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HOW DO WE COMMUNICATE WITH OUR SITE VISITORS?

We may contact you with regards to an order or enquiry placed with us or regarding our products , services or your account.

There may also be the necessity to contact you to troubleshoot problems with your account , to resolve a dispute, to collect monies owed , to send updates about our company , as otherwise necessary to contact you to enforce our user agreement, applicable national laws and any agreement we may have with you .

For these purposes we may contact you by telephone , text message , email or by post.

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DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests.  

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DATA RETENTION
When you place an order through the Site, we will maintain your Order/personal Information for our records unless and until you ask us to erase this information.

You can make such request by emailing enquiries.greystar@gmail.com


MINORS
The Site is not intended for individuals under the age of 16.

We will not intentionally collect personal information from children.

If you are a parent/guardian and believe that you child has provided us with personal information , please contact us via email to the email below or by post to the address below .

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CHANGES
We may update this privacy policy without notice .

Changes may be made in order to reflect, for example, changes to our practices, products or for other operational, legal or regulatory reasons.

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CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at enquiries.greystar@gmail.com or by mail using the details provided below:

 46 prenton place , CH4 7DW United Kingdom

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